Operations & Administrative Assistant (Entry-Level)
Location: Mountlake Terrace, WA
Schedule: Full-Time (40 hours/week)

About Us
We are a growing manufacturers' representative agency specializing in helping leading brands grow their business with major e-commerce retailers and distributors. Our team partners with customers to drive sales, manage operations, and deliver exceptional service. We're looking for an organized, motivated individual who wants to start a career with a company that values growth, teamwork, and continuous learning.

Position Summary
The Operations & Administrative Assistant plays a key role in supporting our sales and operations teams. This entry-level position is ideal for someone who enjoys organization, solving problems, and working in a fast-paced business environment. You'll gain exposure to e-commerce operations, customer support, sales coordination, inventory management, and manufacturer relationships.

 

As a cross‑department support role, you will assist multiple teams based on shifting business needs, giving you broad visibility and several potential career paths.  

 

We’re looking for a motivated self‑starter who can learn quickly, take initiative, and confidently jump into new tasks with minimal direction.  

 

This role also includes covering incoming phone calls and assisting customers with basic warranty and product support needs.

 

As you develop your skills, you'll have opportunities to take on greater responsibility and grow into operations, account management, or sales support roles.

 

Responsibilities

• Provide flexible support across multiple departments, stepping in wherever help is needed  

• Assist with order processing, tracking, and follow-up

• Coordinate with manufacturers, customers, and internal team members

• Maintain spreadsheets, reports, and customer records

• Help monitor inventory, pricing, and product information

• Assist with e-commerce customer requests and operational projects

• Prepare reports and analyze basic sales and operational data

• Support customer onboarding and ongoing account maintenance

• Serve as a primary point of contact for incoming phone calls, including basic warranty and product support inquiries  

• Perform general office and administrative duties as needed

• Learn new processes independently and proactively identify opportunities to improve workflows  

 

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree is a plus

• Strong organizational skills and attention to detail

• Excellent verbal and written communication skills

• Comfortable using Microsoft Office, especially Excel

• Ability to learn independently and take ownership of unfamiliar tasks  

• Positive attitude and willingness to take initiative

• Strong problem-solving skills and ability to manage multiple priorities

• Previous office, retail, customer service, or administrative experience is helpful but not required

• Comfortable speaking with customers on the phone and resolving basic warranty issues  

• Thrives in a dynamic environment where priorities may shift daily  

• Confident working with limited supervision and jumping into new responsibilities as needed

 

What We Offer

• Full-time position (40 hours per week)

• In office/home office hybrid work schedule (2 days in office/3 days in home office)

• Competitive pay based on experience

• Paid vacation and holidays

• Health benefits (if applicable)

• Retirement plan (if applicable)

• On-the-job training and mentoring

• Opportunities for career advancement into operations, account management, sales support, or outside sales

• A collaborative, team-oriented work environment

• Exposure to multiple departments, allowing you to explore different career paths as you grow

 

Who Will Thrive in This Role
You’ll thrive in this role if you:

• Enjoy learning new things and figuring out solutions independently

• Like supporting multiple teams and wearing different hats

• Are comfortable talking with customers on the phone

• Stay organized even when priorities shift

• Want a role that grows as you grow

Why Join Us?
This is more than an entry-level administrative role—it's an opportunity to build a long-term career in the consumer products and e-commerce industry. We believe in promoting from within and providing employees with the training and experience needed to grow professionally. If you're dependable, eager to learn, and excited about working with nationally recognized brands and major retail customers, we'd love to hear from you.

 

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Applications can be submitted using the link below. Please include a cover letter along with your resume.